Magnit · 2 days ago
ServiceNow HRSD Administrator
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Insider Connection @Magnit
Responsibilities
Monitor the health of ServiceNow HRSD for all open HR cases (Agent Workspace for HR and via Legacy lists), dashboard availability, group membership, Employee Portal (Employee Center Pro), Knowledge
Develop and design reports and dashboards to support HR teams
Support Approvers in workflows with access to information as needed
Design and manage SLAs for HR cases
Ensure security and confidentiality of HR cases through ACLs, COE Security Policies, and understanding of Application Scopes
Understand other HR systems to ensure integrations to/from ServiceNow perform successfully
Support Content Management and Content Engagement
Engage with stakeholders to understand, gather, and document specific business and technical requirements
Translate business needs into ServiceNow HRSD solutions
Design and develop custom applications (HR Services, Record Producers, HR Tasks, etc.), scripts, workflows, approvals, notifications in ServiceNow HRSD
Participate in design and code reviews
Develop and conduct Test Plans and Test Cases, support UAT
Align with IT Standard Change Management processes for implementing change to production instances
Ensure compliance with best practices and standards
Qualification
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Required
1+ year working on ServiceNow HRSD
Solid understanding of ServiceNow HRSD system architecture - plugins, HR Table Structure, Application Scopes
Must have experience in ServiceNow Core HRSD Applications and Employee Center Pro - Users, Groups, Skills, Roles, Assignment Rules, HR Services, HR Catalog Items, Record Producers and Employee Portal Branding
Experience with ServiceNow forms, fields, views, lists, UI policy & actions, and client/server scripts as well as integrating ServiceNow with other tools
Experience in JavaScript, HTML, CSS, AngularJS and JSON
BS Computer Science or equivalent experience
Benefits
Medical
Dental
Vision
401K