The Whole Group · 1 day ago
ServiceNow Solution Architect
United States, Remote - US
Full-time
Remote
Senior Level
5+ years exp
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Responsibilities
Lead project teams to deploy solutions on the ServiceNow platform
Lead complex programs of multiple resources
Lead the architecture and design of complex solutions built on / extended from ServiceNow out-of-the-box (OOB) capabilities
Lead the creation of written and contractual deliverables, ensuring appropriate clarity and quality
Lead client demos, build previews, and working sessions
Lead integration design sessions with relevant stakeholders (ServiceNow platform team, third-party administrators, end-users)
Lead client workshops as process and technical expert
Escalation point for project team for any technical issues
Work to influence team members, broader internal team, and external customers, likely including senior management, to agree and accept new concepts, practices, and approaches
Participate in pre-sales cycle as technical expert
Qualification
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Required
5+ years large program experience leading architecture and design.
5+ years of experience implementing ServiceNow solutions and workflows.
3+ years’ experience with web technologies including API’s / CSS / XML / HTML / Web Services.
Working knowledge of JavaScript design and development.
3+ year experience in REST Web Services development and integration.
Experience with Agile, Scrum and SDLC including Requirements Analysis, Design, Installation, Development, Testing (application code and user acceptance), and Deployment.
Knowledgeable on ServiceNow Best Practices and Procedures.
Ability to communicate technical information in business terms.
Demonstrated ability to own and resolve complex technical issues.
Ability to independently plan deliverables and coordinate with team-members.
Excellent trouble-shooting skills and the ability to logically think through problem situations.
Must possess excellent verbal and written communication skills to create and present documentation or proposals for projects/tasks.
Prior experience mentoring and providing technical leadership.
5+ years’ experience as a ServiceNow Architect, Administrator, Developer, or Implementation Specialist.
Certified ServiceNow Implementation Specialist (CIS) in at least one module (preferably CSM)
Certified ServiceNow Administrator (CSA)
Preferred
Certified ServiceNow CSM Professional Plus Suite, a plus
Company
The Whole Group
The Whole Group is a pure-play partner dedicated to customer success using ServiceNow’s customer and finance workflows.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
