Nuvitek · 1 day ago
ServiceNow Solutions Architect
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
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Responsibilities
Support CSM, ITSM, HRSD, ITOM ServiceNow applications.
Maintain the stability and usability of the ServiceNow platform across production and non-production environments.
Performs application maintenance to include performance monitoring and error identification and remediation.
Manage key stakeholders both internally and externally.
Manages ServiceNow instance security: user/group access, administration, access control lists.
Initiate health scans and tracks the remediation of findings.
Develop automation scripts for efficient deployment and operations of ServiceNow using a variety of scripting and programming languages.
Use good coding practices, to ensure reliable, durable code.
Understand customer critical business issues, requirements, and outcomes
Draft solutions (Design/Build/Manage) defining scope, timelines, assumptions, and dependencies
Incorporate ServiceNow best practices and accelerators.
Lead technical aspects of the ServiceNow implementation
Provide technical guidance during workshops and assist in the creation and refinement of stories
If required, configure the ServiceNow platform during sprints while sharing knowledge and best practices
Design and communicate a technical architecture blueprint based on capability and process implementation roadmaps aligning to desired Business outcomes
Analyze and translate business information and technical requirements into an architectural blueprint to achieve complex business objectives.
Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the client’s needs
Demonstrating experience working with workflows in two or more key areas of the ServiceNow platform (e.g. ITSM, CSM, HR, ITOM, SecOps)
Understanding and having experience in driving process optimisation, efficiencies and productivity using automation
Act as a mentor to support less experienced colleagues
Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform.
Contribute to the development of opportunities and provide input to grow our business
Qualification
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Required
Bachelor’s degree from an accredited institute (preferably in Mathematics, Information Technology, Computer Science, or Engineering)
Minimum of 12 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience in technical domain
Minimum of 3+ years’ experience in system administration in particular in a service desk environment
Implementation and integration experience with ServiceNow CSM, ITSM and HRSD modules
Good communication and soft skills to be able to ask the customer the right questions and understand requirements from a user perspective
Experience with ServiceNow and applying ITIL standards
Hold a ServiceNow System Administrator certification and Implementation Specialist
Preferred
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
Able and willing to work independently and in a fast-paced environment with tight deadlines, with minimal supervision
Experience in handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and Agile project management
Strong troubleshooting and problem-solving skills, along with strong organizational and time management skills
Good communication and interpersonal skills in a remote environment
Experience working with software development team members
Other open sources technology experience preferred
Company
Nuvitek
Nuvitek is a systems integrator and technology service provider that delivers IT services that are faster and more efficient.
51-200 employees
H1B Sponsorship
Nuvitek has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Fadi Harake
Chief Operating Officer
Company data provided by crunchbase
