Cherokee Federal · 18 hours ago
ServiceNow Solutions Consultant
United States
Full-time
Remote
Mid, Senior Level
$150K/yr - $170K/yr
5+ years exp
Maximize your interview chancesGovernmentNon Profit
No H1B
U.S. Citizen OnlySecurity Clearance Required
Insider Connection @Cherokee Federal
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Responsibilities
Assess current state legacy service desk processes.
Work with the customer to refine the service desk processes to then define requirements for service catalog.
Identify and recommend opportunities to re-design the ServiceNow Service Portal experience.
Support business process re-engineering efforts to configure the system to meet new initiatives.
Introduce and educate customers as it relates to service desk best practices that are used across various industries.
Perform a gap analysis of current/desired processes and ServiceNow OOB functionality.
Provide analysis of business and user needs, documentation of requirements
Trouble-shoot workflow issues for users.
Support high level business requirements writing.
Coordinate and conduct working sessions to gather and document requirements.
Performs other job-related duties as assigned.
Qualification
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Required
Active MBI clearance or the ability to obtain a MBI clearance
US Citizen
Bachelor’s degree in Information Technology or related field
5+ years of ServiceNow experience in an agile environment
Experience working with a cross functional team, and diverse stakeholders
Ability to trouble-shoot workflow issues for users and customers
Experience gathering and writing requirements
Demonstrated understanding of the government project environment
Effective communications (verbal and written)
Strong bias for collaboration
Clearance: Must be able to obtain MBI/public trust as required
2+ years Technology or Management Consulting Experience
ServiceNow System Administrator and/or CSM/ITSM module certification
Must be able to travel
Current/active MBI clearance
Must pass pre-employment qualifications of Cherokee Federal
Benefits
Medical
Dental
Vision
401K
Other possible benefits as provided
Company
Cherokee Federal
Cherokee Federal, a division of Cherokee Nation Businesses, is a trusted team of government contracting professionals who can rapidly build innovative solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Clint Bickett
Chief Operating Officer
Charity Mackenzie
Executive Staff Coordinator to VP of HR and CIO
Company data provided by crunchbase
