Cherokee Nation Businesses · 16 hours ago
ServiceNow Solutions Consultant
United States
Full-time
Remote
Mid, Senior Level
$150K/yr - $170K/yr
5+ years exp
Maximize your interview chancesBusiness DevelopmentHealth Care
No H1B
U.S. Citizen OnlySecurity Clearance Required
Insider Connection @Cherokee Nation Businesses
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Responsibilities
Assess current state legacy service desk processes.
Work with the customer to refine the service desk processes to then define requirements for service catalog.
Identify and recommend opportunities to re-design the ServiceNow Service Portal experience.
Support business process re-engineering efforts to configure the system to meet new initiatives.
Introduce and educate customers as it relates to service desk best practices that are used across various industries.
Perform a gap analysis of current/desired processes and ServiceNow OOB functionality.
Provide analysis of business and user needs, documentation of requirements
Trouble-shoot workflow issues for users.
Support high level business requirements writing.
Coordinate and conduct working sessions to gather and document requirements.
Performs other job-related duties as assigned.
Qualification
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Required
Active MBI clearance or the ability to obtain a MBI clearance to be considered.
US Citizenship.
Bachelor’s degree in Information Technology or related field.
5+ years of ServiceNow experience in an agile environment.
Experience working with a cross functional team, and diverse stakeholders.
Ability to trouble-shoot workflow issues for users and customers.
Experience gathering and writing requirements.
Demonstrated understanding of the government project environment.
Effective communications (verbal and written).
Strong bias for collaboration.
Clearance: Must be able to obtain MBI/public trust as required.
2+ years Technology or Management Consulting Experience.
ServiceNow System Administrator and/or CSM/ITSM module certification.
Must be able to travel.
Current/active MBI clearance.
Must pass pre-employment qualifications of Cherokee Federal.
Benefits
Medical
Dental
Vision
401K
Company
Cherokee Nation Businesses
Cherokee Nation Businesses provides hospitality, federal, cultural, and economic development solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chuck Garrett
CEO
Recent News
Arkansas Business
2024-04-08
Company data provided by crunchbase
