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Company

Snowflake · 15 hours ago

Services Delivery Manager

Colorado, United States

Full-time

Remote

Mid, Senior Level

$118K/yr - $165K/yr

7+ years exp

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AnalyticsArtificial Intelligence (AI)

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Be a project management expert on all aspects of the Snowflake implementation and variety of project and services types

Provide delivery quality oversight and guidance for Snowflake engagements by assisting in the creation and execution of the overall vision for service delivery and client satisfaction, ensuring adherence to delivery best practices

Own, manage and communicate the operational relationship with assigned clients, including the creation, implementation, and tracking of relationship roadmaps

Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives through clear project documentation, meetings and any required follow-ups

Proactively provide input into the development of Practices' policies, procedures and standards

Integrate industry knowledge into practical configuration tactics, techniques and procedures to ensure teams deliver well-rounded and well-developed software solutions

Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects

Work with Customers, System Integrators, and Technology Vendors on project pursuits, cadence and project progress

Provide guidance and a vision on how to resolve customer-specific project challenges, own escalations and high profile situations

Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing

Determine areas for process improvements within both the client and Snowflake

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical ImplementationData WarehousingBusiness IntelligenceProject ManagementCloud TechnologiesClient Relationship ManagementSolution ArchitectSystem AdministratorTechnical Account Manager

Required

7+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects

Track record of delivering on PS revenue targets for a set of accounts, including the ability to prioritize multiple, complex projects and deliverables simultaneously (project management)

Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field

Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development

Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)

Preferred

Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)

Benefits

Medical, dental, vision, life, and disability insurance

401(k) retirement plan

Flexible spending & health savings account

At least 12 paid holidays

Paid time off

Parental leave

Employee assistance program

Other company benefits

Company

Snowflake

Glassdoor

4.0

Snowflake is a cloud data platform that provides a data warehouse as a service designed for the cloud.

Founded in 2012

San Mateo, California, USA

5001-10000 employees

https://www.snowflake.com

H1B Sponsorship

Snowflake has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (102)

2022 (257)

2021 (134)

2020 (129)