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Company

Original Job Post

Avantor · 2 days ago

Services Operations Specialist

Massachusetts, United States

Full-time

Onsite

Mid Level

$28/hr - $30/hr

3+ years exp

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Responsibilities

Perform all duties associated with operations of Site Services.

Lead and coordinate the team's efforts to fulfill customer requirements.

Work closely with management to complete projects such as Standard Operating Procedures, Scopes of Work, Standard Work, On-The-Job Training, and other assorted tasks along with direct customer interfacing relative to job functions.

Interface directly with customer Point-of-Contact, purchasing directors, facility directors, and plant managers to procure lab supplies and material.

Utilize Avantor and customer computer systems: SAP, Inventory Manager, Chemical Manager, and/or other customer-specific applications.

Train Avantor Lab and Production Services associates on all service offerings.

Provide SAP Support (Full customer services, credit rebills, invoice scrubbing).

Modify and maintain quality metrics and key performance indicators.

Manage a budget related to expense reports.

Meet revenue, TOE, safety, performance, and quality goals and objectives.

Create programs for enhanced service efficiencies.

Perform other duties as assigned.

Qualification

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IATADOTOSHA Right to KnowIMDGForkliftHazwoperTransportationInventory ControlProcurementShippingInside SalesVWR/Avantor ProductsCross-Referencing

Required

A high school diploma or GED is required for this position

3-5+ years of experience in inventory control, procurement, shipping and receiving, or inside sales is preferred

Certifications such as IATA, DOT, OSHA Right to Know, IMDG, Forklift, and Hazwoper are also a plus

A valid driver's license and transportation are required

Preferred

Having an Associate's degree or undergraduate degree in a business or science-related field would be a plus

Experience with VWR/Avantor products and services, as well as cross-referencing and inside sales, is preferred

Benefits

Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc.

Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount

Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance

Recognition: Celebrate your peers and earn points to redeem on gifts and products