World Wide Technology · 1 day ago

Services Sales Consultant - Chicago

Chicago, IL

Full-time

Remote

Entry, Mid Level

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Comp. & Benefits

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Responsibilities

Increase Services profitability and revenue in assigned accounts and regions. Develop Services business in assigned accounts and regions with some support from other team members.

Serve as the single point of contact for sales of Services for assigned accounts and regions

Establish and maintain contact with assigned clients. Develop relationships with key clients specific to Services engagement and within the overall account strategy set by the WWT Account Manager and Client Executive.

Create and develop new services opportunities in assigned accounts and regions.

Sales Services Oversite of all programs/projects

Monitor and report on the services health and finances for the region

Opportunity tracking and forecasting

Forecasting future resource requirements

Work with OEM services teams to increase their awareness of the WWT's services portfolio offerings within the assigned geography(s)

Conduct detailed requirements gathering and scoping sessions with clients and WWT stakeholders.

Negotiate with WWT suppliers including OEMs and service delivery partners and subcontractors on scope, pricing, delivery methodology and approach.

Create work break down structures, preliminary resourcing plans, cost estimates, and pricing for services engagements.

Develop and present preliminary proposals as part of the scoping and services sales process.

Work with any WWT internal departments as needed to create services engagements that are set up for success.

Develop and present statements of work that are accurate, detailed, and contractually protect WWT from 'scope creep' and cost overruns.

Upon award of an engagement, work with SRC, PS, Finance, and other teams if applicable to ensure that the engagement is set up accurately. Work with PS team to ensure that the engagement is transitioned smoothly from the sales phase and into the service delivery phase.

Actively participate in customer-facing project/program kickoffs managed by PMs to explain and clarify the agreed upon objective, scope, and deliverables for the engagement.

Understand structure of service delivery organizations and incorporate lessons learned into future engagements.

Identify and develop additional services opportunities in the assigned accounts.

Conduct difficult, customer-facing discussions to address significant scope changes.

Identify staffing opportunities and engage WWT Strategic Sourcing team members to pursue such opportunities.

Actively participate in project/program closeout process to confirm client satisfaction with the completed engagement, to gather lessons learned and areas for improvement for future engagements, and to identify additional opportunities.

Qualification

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Services SalesProposal DevelopmentScope ManagementTechnical Environment AnalysisBudgetingRequirements GatheringProject TransitioningCost EstimationService Delivery UnderstandingSales Process CoordinationOpportunity TrackingResource ForecastingStakeholder CollaborationRelationship Building