Be an early applicantLess than 25 applicants

Company

Principal Financial Group · 2 hours ago

Short Term Disability Claim Analyst 2

Des Moines, IA

Full-time

Remote

Entry, Mid Level

$18.39/hr - $25.48/hr

3+ years exp

Maximize your interview chances

Financial ServicesInsurance

No H1B

Insider Connection @Principal Financial Group

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Acquire, analyze, and investigate medical, financial and contractual information to make effective and timely claim decisions.

Connect with employers, employees and medical providers via phone, email, text, and letters.

Provide customers with updates regarding medical conditions, restrictions & limitations, job duties, group short term disability policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position.

Supervise and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Short Term Disability ClaimsLegalPolicy interpretationBasic math skillsMicrosoft OutlookMicrosoft WordMicrosoft Excel

Required

High school diploma or equivalent with 3+ years of customer facing work experience.

Basic math skills.

Ability to actively listen while you collect information on the telephone and provide strong customer service, providing empathy to the customers going through tough situations.

Ability to accept & apply feedback.

Ability to maintain a high degree of accuracy, pay strict attention to detail, maintain confidentiality, and work within the grey.

Excellent analytical, interpersonal, problem solving, decision-making, and multi-tasking skills.

Work independently as well as in a team environment.

Preferred

Bachelor's/Associate's degree, with 1+ years of customer facing work experience.

Short Term Disability Claim Processing Experience - reviewing and gathering information, making phone calls, and making the actual claim decision - at least 1 year or more of successful performance of processing Short Term Disability claims.

Legal and policy experience - being able to read, interpret policies, policy provisions and industry regulations to accurately interrupt and apply them to claims situations.

Computer skills and typing proficiency - Microsoft Outlook, Word, Excel experience.

Benefits

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.

Pension Eligible

Company

Principal Financial Group

Glassdoor

3.9

Principal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023.

Founded in 1879

Des Moines, Iowa, USA

10,001+ employees