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Company

MetLife · 1 day ago

Short Term Disability Claim Specialist

United States

Full-time

Remote

Entry, Mid Level

$42K/yr - $50K/yr

2+ years exp

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Asset ManagementFinancial Services

H1B Sponsor Likely

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Responsibilities

Manages overall STD block of claims and possible companion claims to include Statutory plans, Federal, Company, State and other Leave types as required by our group customers or other Federal, State, Local laws

Creates and executes individual claim action plans, serves as point of contact for the claimant and provides a high-level of service to the claimant, including delivering on commitments, timely return of phone calls, and clear communication, and makes claim decisions. Proactively communicates/updates to partners that may be working with the claimant when key events are being considered or have occurred (Closure, RTW, etc.)

Proactively communicates with the claimant to set expectations, assess medical and non-medical barriers to return to work, and keep him or her fully aware of the status of the claim, including setting expectations with the claimant if other resources (Voc, etc.) will be contacting him/her. Partners with the claimant, specialty resources, and more experienced resources to ensure that each claim has a well-understood plan that is appropriate for the unique situation of each claimant, his or her functional capacity and the prognosis for an increase in that capacity.

Meet and Exceed Operational Efficiency goals, Demonstrate Service Delivery and Customer Satisfaction goals, including prioritizing actions, appropriately utilizing resources timely, maintain data integrity through accurate benefit decision and payment

Accountable for accurate financial decisions on block of claims with financial base benefit amount up to $8000 per week per claim decisions made in accordance with Customer provisions

Applies all appropriate provisions of the disability contract to ensure that MetLife’s liability is understood and appropriately applied throughout the life of the claim. Within the context of liability, encourage and support return to work through a variety of programs and methodologies.

Performs all other duties as required.

Qualification

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Claims managementDisability contractual provisionsHealthcare experienceMicrosoft OfficeStrategic thinkingMedical knowledge

Required

High School Diploma

Understands value in building rapport and develops positive working relationships

Motivated by their interactions with others

Quickly grasps information and efficiently solves verbal challenges with strategic thinking

Communicates complex verbal and written concepts with ease

Pays close attention to details, and accounts for details that may be overlooked

Professionally demonstrate empathy to others

Provide original insights on familiar subjects

Balances task work while adapting to change and exploring new innovative ideas

Ability to prioritize and maintain quality

Preferred

Associate Degree or higher

2 plus years of claims management experience preferably in Healthcare field

Proficient with Microsoft office software

Prior STD and Family Medical Leave Act claims knowledge

Ability to work independently

A comprehensive understanding of the disability contractual provisions, especially the definition of disability.

Strong communication skills, including the ability to interview claimants dynamically with the goal of setting claimant expectations and obtaining information necessary to administer the claim.

Ability to give and receive feedback to/from partners

Basic knowledge of medical conditions, treatments, prognosis

Critical-thinking skills, strategic-thinking skills and the ability to apply judgment and decision-making based on strategy

Prioritization skills. Ability to balance quantity and quality.

Benefits

Comprehensive health plan that includes medical/prescription drug and vision

Dental insurance

No-cost short- and long-term disability

Company-paid life insurance

Legal services

Retirement pension funded entirely by MetLife

401(k) with employer matching

Group discounts on voluntary insurance products including auto and home

Pet

Critical illness

Hospital indemnity

Accident insurance

Employee Assistance Program (EAP)

Digital mental health programs

Parental leave

Volunteer time off

Tuition assistance

Company

MetLife

Glassdoor

3.9

MetLife is a provider of insurance, employee benefits, and financial services .

Founded in 1868

New York, New York, USA

10,001+ employees

http://www.metlife.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (61)

2022 (165)

2021 (96)

2020 (78)