Cprime, Inc · 14 hours ago
Site Reliability Engineer
United States
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Contribute to the success of our Managed Hosting and Atlassian Support teams by:
Maintaining application availability, stability, and ability to scale.
Implementing changes to applications and infrastructure as needed.
Monitoring architecture through automation and custom solutions.
Working directly with clients to facilitate requests, proactively address issues before they become critical, speak to best practices, and make recommendations.
Working towards a set of team deliverables that ensure our clients are well supported in order to maintain customer satisfaction.
Working within our practice to standardize best practices, create highly scalable processes, and document detailed specifications.
Collaborating when needed with solution architects and other experts on design and implementation across various application and system architectures.
Qualification
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Required
At least 3 years of experience with Linux OS (Ubuntu/CentOS) required
Well-versed in the Atlassian stack (Jira, Confluence, Bitbucket, Bamboo), including functional, application, and infrastructure administration
Ability to provide both server-side and application-side support
At least 2 years of experience in AWS system administration and/or application support
Solid technical understanding of the latest AWS services and hands-on experience architecting solutions using EC2, RDS, EBS, S3, etc.
Ability to analyze and review current environments to determine potential areas of improvement
Knowledge of infrastructure load and performance metrics, and experience with tools like ELK, Splunk, New Relic, and CloudWatch
Familiar with IT change management processes, with hands-on proficiency in implementing DevOps (CI/CD) tools and solutions
Familiar with information security requirements and regulatory compliance such as SOC, PCI, HIPAA, etc.
Familiar with automation tools like Terraform, Ansible, and/or CloudFormation
Comfortable with diverse technical problem sets across the entire technology stack
Familiar with database technologies such as MSSQL, MySQL, PostgreSQL, and/or NoSQL
History of support/queue work with direct customer interactions
Ability to help provide 24/7/365 support coverage, including on-call weekend rotations
Thrive in a team atmosphere with daily stand-ups and a customer-focused work environment
Maintain an excellent, professional, friendly, timely, and empathetic approach to customer communications
Passion for technology and solving challenging problems
Strong work ethic, good time management, and the ability to work with diverse teams
Strong attention to quality, detail, and a focus on customer satisfaction
Company
Cprime, Inc
We are a team of passionate problem solvers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-01-11Acquired
Leadership Team
Zubin Irani
Chief Executive Officer & Co-Founder
Recent News
Global Legal Chronicle
2024-05-28
Company data provided by crunchbase
