158 applicants

Company

Redwood Software · 5 hours ago

Site Reliability Engineer

Triangle Area

Full-time

Remote

Mid Level

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Day-to-day management of alerts, checking systems, and escalating issues as necessary

Be part of a team that provides 24x7 on-call support for critical SaaS events.

Available in case of emergencies when team members are not available or need help.

Documentation of issues and remediation steps

Proactively create appropriate monitors in the EKS/K8S ecosystem

Deploy to EKS/K8s cluster using Terraform and Helm

Learn and maintain existing infrastructure running under Docker Swarm

Improve existing infrastructure health by implementing checks and scripts to correct known issues

Maintenance and development of deployment code

Automating tasks that are currently executed manually

Implement/integrate new technologies in our Cloud Infrastructure

Collaborate with other teams and departments to provide the highest level of support and assistance

Apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes

Work closely on solutions with Support, Customer Success, Migration, and Professional Services teams to provide the best in class SaaS service to our customers

Perform RCA and take necessary corrective actions to prevent the recurrence of issues

Create and assign alert-related actions to the appropriate team after the investigation

Handle support requests for environment-specific actions

Identify and provide automation requirements to improve RCA

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

AWS Cloud EngineerEKSTerraformHelmDockerDocker SwarmAWS IAMCloudWatchLinuxBash scriptingPython scriptingREST APIsGrafanaPrometheusCustomer-facing communicationProduct/Application SupportAPIsDatabasesSystems ArchitectureDevSecOps

Required

Hands-on AWS Cloud Engineer

Working knowledge of EKS/Terraform/Helm

Working Experience with Docker and Docker Swarm

Good understanding of AWS IAM roles and policies

Logging and Monitoring AWS Resources using CloudWatch logs.

Experience working with Linux environment

Proficient in Bash and/or Python scripting

A strong understanding of web technologies such as REST APIs

Working Experience with monitoring solutions, such as Grafana, and Prometheus

Excellent oral and written communication skills

Customer-facing communication skills to effectively explain issues and RCAs to them

Experience in Product/Application Support for SaaS-based products

Understanding of APIs, Databases, Systems Architecture, and Design

Designing, implementing, and operating in a DevSecOps

Company

Redwood Software

Glassdoor

4.0

Redwood Software is an international company providing job scheduling, report distribution and SAP solutions.

Founded in 1993

Houten, Utrecht, NLD

501-1000 employees

http://www.redwood.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (1)

2022 (1)