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Company

Original Job Post

myGwork - LGBTQ+ Business Community · 2 days ago

Site Specialist II - Inventory Management

Cambridge, MA

Full-time

Onsite

Entry Level

$20/hr - $22/hr

1+ years exp

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Responsibilities

Makes on-site program replenishments and disbursements. Performs stockroom duties that include: receiving, put-away, stock rotation, cycle counts, systematic replenishment, and other functions according to customer requirements.

Basic customer service activities which may include: order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, performing 3rd party & agent buys.

Uses either Thermo Fisher Scientific's order/inventory management platform and/or customer ordering system.

Delivers direct shipment orders to end users/ performs deliveries as required.

Operates various Thermo Fisher Scientifics' handheld scanning devices.

Follows well defined procedures as outlined by Best Practices, SOP's & work instructions. Take direction from Supervisors (and Team Lead) regarding daily duties.

Makes decisions and uses available resources to meet customer requirements, independently.

Analyzes/maintains/reconciles various customer and company reports to ensure customer requirements are met.

Communicates with supervisor any customer issues and/or potential problems.

Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team.

Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

Works effectively with a diverse cross-functional team.

Embraces Practical Process Improvement (PPI) methodologies.

Access & use Thermo Fisher Scientifics' Intranet and SharePoint document management system.

Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively.

Performs other duties as assigned by management.

Qualification

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Laboratory experienceComputer skillsEnglish fluencyHand held scannersData entryReconciliationDeadline managementMicrosoft OfficeProblem solverDetail orientedTeam playerCustomer serviceConfidentialityInterpersonal skillsCommunication skillsAnalytical skillsOrganizational skills

Required

Must be Legally authorized to work in the United States without sponsorship.

Must be able to pass a comprehensive background check to include drug screening.

Must possess a High School Diploma.

Experience in laboratory setting or services preferred.

1+ years of equivalent experience required. Proven customer service skills.

Detail oriented, problem solver, promotes team environment.

Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint.)Demonstrated verbal, written and presentation skills.

Able to read, write and speak English fluently.

Displays a high level of confidentiality for both customer and company.

Must maintain Thermo Fisher Scientifics' Four-I Values!

Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.

Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times.

Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.

Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met.

Must possess the organizational skills to multi-task and meet deadlines as needed.

Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software.