Huntress · 4 hours ago
SOC Support Specialist - West Coast Weekend Shift
Remote US
Full-time
Remote
Entry Level
$50K/yr - $65K/yr
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Responsibilities
Provide exceptional customer support via phone, email, and chat.
Address partner security concerns with timely and informative responses.
Ensure partner understanding by breaking down complex SOC concepts and actions into digestible information.
Lead calls with partners, facilitating communication and collaboration with the SOC team.
Troubleshoot product issues and provide support for other product-related requests as needed
Collaborate effectively with internal teams to ensure customer satisfaction.
Advocate for partner needs and provide feedback to the relevant internal teams.
Contribute to the development of knowledge base articles and other support resources.
Qualification
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Required
Must be located in the Mountain Standard or Pacific Standard time zones and be able to work Sunday through Thursday
Demonstrated passion for cybersecurity with a commitment to continuous learning and development in the field
Exceptional communication and interpersonal skills
Remain calm and empathetic when supporting partners through security incidents.
Strong ability to prioritize daily tasks
Enthusiasm for working collaboratively and making a meaningful contribution to a successful team.
Embraces change and excels in evolving environments.
Not afraid to ask questions
Strong self-awareness and the ability to work independently
Preferred
MSP or Help Desk Experience
Microsoft 365/Entra Experience
Basic understanding of Networking
Basic understanding of SIEM tooling
Benefits
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth
Company
Huntress
Huntress is the leading cybersecurity partner for small and mid-sized businesses (SMBs) and the managed service providers that support them.
Founded in 2015
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$309.76MKey Investors
Sapphire VenturesCIBC Innovation BankingJMI Equity
2024-06-18Series D· $150M
2023-05-16Series C· $60M
2022-09-07Debt Financing· $40M
Leadership Team
Kyle Hanslovan
CEO & Co-Founder
Chris Bisnett
Co-Founder & CTO
Recent News
2024-12-12
Company data provided by crunchbase
