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Company

Proton · 20 hours ago

Social & Community Manager

United States

Full-time

Remote

Mid Level

3+ years exp

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Insider Connection @Proton

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Responsibilities

Help grow the Proton community: propose, test and implement strategies to grow our community across various social channels, including X, Instagram, Reddit, WhatsApp, Telegram, Matrix and Discord

Create value-rich content: generate compelling content that resonates with the community, drives engagement and aims to educate/inspire/entertain existing and new audiences, participating in social brainstorms, contributing to social content direction and assisting with identifying relevant social amplifiers for brand and product campaigns

Listen to the Proton community: serve as the bridge between the community and our development team, gathering feedback, monitoring community sentiment and providing insights to guide product improvements and developments

Protect Proton’s reputation: efficiently manage and mitigate any community-related issues or crises, protecting Proton’s reputation and community trust

Analyse and optimise our efforts: contribute to the team’s weekly, monthly and quarterly reports, improving our social media presence, community engagement and content performance

Keep learning: maintain a constant and detailed understanding of platforms' best practices and changes, following inspiring brands and keeping up with the newest trends, innovations and technologies in brand building, social media and community building

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Community managementSocial media managementCrisis communicationsContent creationStrategic planningB2CB2B experienceNative English skillsInterest in online privacy

Required

3+ years of experience in community and brand reputation management

At least 1 year of experience within tech/SaaS

Demonstrated success in managing and growing social media accounts and online communities with a global reach

Experience in managing crisis communications and brand reputation

Outstanding written communication skills with the ability to represent the Proton brand in conversations and inspire a diverse audience

Strategic planning and execution skills, with a knack for identifying opportunities for growth and engagement within the community

Solid understanding and passion for the internet, pop culture, social media content, storytelling etc.

Independence, self-motivation and proactivity (you don’t require constant input and have meticulous attention to detail)

A personal interest in online privacy and security

Preferred

Experience with both B2C and B2B audiences is a plus (fast-paced, start-up environments preferred)

Native English language skills is a big plus

Benefits

Comprehensive health insurance plans

Competitive retirement savings options

Generous vacation/leave policies

Wellness programs

Stock options

Lunch and snacks are provided by Proton every day at our offices

We'll always support our employees with transport costs through subsidising public transport, bike allowances or parking spaces based on your office location

You can define your own working hours as long as it works with team meetings