Johnson Law Group · 4 hours ago

Social Media Community Manager

United States

Contract

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Community Engagement: Monitor comments, messages, and posts on social media platforms, responding to them in a timely, professional manner that aligns with our brand voice and values.

Customer Support & Inquiries: Address frequently asked questions about our services, provide accurate information, and refer complex legal inquiries to the appropriate team members.

Reputation Management: Handle negative or sensitive comments with empathy, tact, and transparency, ensuring any feedback or issues are addressed and escalated when necessary.

Proactive Community Building: Foster a positive, supportive community environment by initiating conversations, encouraging engagement, and responding to trends or themes in the comments.

Content Collaboration: Work with the marketing and legal teams to ensure that posts, responses, and proactive interactions are in line with current marketing strategies and legal guidelines.

Reporting & Insights: Track engagement metrics, identify patterns or common inquiries, and provide insights to improve community management strategies and optimize response times.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Community ManagementSocial Media EngagementSocial Media ToolsLegal TerminologySpanish Language SkillsLegal SensitivityLegal Background

Required

Experience: 2+ years of experience in community management or social media engagement, ideally within a professional service, legal, or corporate environment.

Communication Skills: Exceptional written communication skills with attention to detail, grammar, and brand consistency.

Problem Solving: Ability to handle challenging or negative comments with professionalism and diplomacy.

Proactivity: A strong sense of initiative to keep conversations positive and engaging, as well as anticipate potential questions or concerns.

Adaptability: Flexibility to adapt messaging based on different platforms and community needs.

Familiarity with Tools and Industry: Experience with social media management tools (e.g., Sprout Social, Hootsuite) and a basic knowledge of legal terminology and practice areas.