Johnson Law Group · 6 hours ago
Social Media Community Manager
United States
Contract
Remote
Entry, Mid Level
2+ years exp
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Responsibilities
Community Engagement: Monitor comments, messages, and posts on social media platforms, responding to them in a timely, professional manner that aligns with our brand voice and values.
Customer Support & Inquiries: Address frequently asked questions about our services, provide accurate information, and refer complex legal inquiries to the appropriate team members.
Reputation Management: Handle negative or sensitive comments with empathy, tact, and transparency, ensuring any feedback or issues are addressed and escalated when necessary.
Proactive Community Building: Foster a positive, supportive community environment by initiating conversations, encouraging engagement, and responding to trends or themes in the comments.
Content Collaboration: Work with the marketing and legal teams to ensure that posts, responses, and proactive interactions are in line with current marketing strategies and legal guidelines.
Reporting & Insights: Track engagement metrics, identify patterns or common inquiries, and provide insights to improve community management strategies and optimize response times.
Qualification
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Required
2+ years of experience in community management or social media engagement, ideally within a professional service, legal, or corporate environment.
Exceptional written communication skills with attention to detail, grammar, and brand consistency.
Ability to handle challenging or negative comments with professionalism and diplomacy.
A strong sense of initiative to keep conversations positive and engaging, as well as anticipate potential questions or concerns.
Flexibility to adapt messaging based on different platforms and community needs.
Experience with social media management tools (e.g., Sprout Social, Hootsuite) and a basic knowledge of legal terminology and practice areas.
Preferred
Ability to understand and respect the confidentiality, sensitivity, and complexity of legal matters in community interactions.
Background in law, with an understanding of the legal industry’s standards for communication.
Proficiency in Spanish to engage with a broader audience and support bilingual community interactions.
Company
Johnson Law Group
Johnson Law Group is a law firm providing legal services in product liability and pharmaceutical cases.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Basil Adham
Partner
Dana Lizik
Partner
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