Toast Media Group · 14 hours ago

Social Media Community Manager

United States

Part-time

Remote

Mid Level

Maximize your interview chances

AdvertisingCopywriting

Insider Connection @Toast Media Group

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Responsive community Engagement: Actively monitor and respond to comments, messages, and interactions on social media platforms to foster a positive and engaged community.

Proactive Community Engagement: Find ways to interject our clients’ brands into the social media conversation by proactively engaging with other platform accounts.

Content Moderation: Ensure that all content and interactions align with brand guidelines and community standards.

Audience Growth: Identify opportunities to grow followers and increase engagement through meaningful interactions and targeted outreach.

Platform Monitoring: Stay informed about platform updates, features, and best practices to ensure community management strategies are up-to-date.

Surprise & Delight: Identify opportunities to gift brand products or services to highly engaged community members.

Reporting: Track community engagement metrics (e.g., inbound volumes, proactive impact and sentiment analysis) and provide regular reports to the team.

Crisis Management: Address any negative feedback or crises in a timely and professional manner, escalating issues when necessary.

Collaboration: Work closely with Toast content teams and client customer service teams to ensure alignment between community engagement and overall social media strategies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Social Media ManagementSocial Media PlatformsSprout Social