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Company

Designit · 6 hours ago

Social Media Platform Operations Lead - Remote

Remote (Americas)

Full-time

Remote

Mid, Senior Level

$115K/yr - $125K/yr

6+ years exp

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Responsibilities

Partner with Clients

Represent Programming team to Microsoft clients and broader Cloud Marketing Team, driving projects, fielding ad hoc requests, and ensuring all communications are polished and aligned to business objectives

Direct regular documentation updates and process improvements, proactively seeking opportunities to automate and streamline

Function as operational SME: establish, demonstrate, and share best practices with team and advise Microsoft clients using data-driven recommendations

Identify problems, proactively propose solutions and collaborate with Operations agency teams and clients to implement scalable solutions that drive excellence and efficiency through the Platform and Programming and wider teams’ end-to-end processes

Drive work direction, conduct check-ins as appropriate, and triage client requests

Advise on capacity consideration during fiscal year planning

Attend and lead key stakeholder meetings

Act as a subject matter expert by internalizing the demographics, psychographics, and content needs of 15 distinct target audiences and understanding nuances of social platforms: LinkedIn, Twitter, Facebook, YouTube, Instagram, TikTok, Giphy etc.

Manage content amplification by partnering with leads and other senior members of the team on key initiatives (e.g. to gather amplification requests and determine amplification priorities)

Ensure thorough quality checks are performed on all social posts before they are published (e.g. variety of content categories on channels, publishing times, and adheres to accessibility standards)

Support key events and announcements with other team leads, including pre planning, editorial calendar management, escalations and livestream implementation

Participate in weekly meetings with the Cloud Marketing Blog and Social Team; outline key content that will be amplified during the upcoming month

Create supporting documentation, newsletters, presentations, and other materials to educate teams and drive outcomes aligned with business priorities

Drive rollout plans for new processes and tools, and partner with Learning & Development on trainings to upskill and cross-train the team

Monitor global/service outage communications and provide team guidance

In partnership with Channel Governance, provide strategy on the creation and retirement of social channels

Manage day to day performance and delivery of programming team responsibilities and workload distribution

Oversee onboarding/offboarding, account setup, and training of new hires, including interview participation

Manage team PTO coverage plans while ensuring business continuity

Support team meetings and regular 1:1 meetings with direct reports

Raise performance issues to Designit Account, Delivery and/or Practice Teams

Contribute to annual performance reviews and goal setting initiatives for all direct reports

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Social Media ManagementSprinklrClient ManagementContent Calendar ManagementData-Driven RecommendationsProject ManagementMicrosoft SharePointMicrosoft PowerPointMicrosoft ExcelMicrosoft TeamsMicrosoft OutlookB2B Technology Knowledge

Required

6+ years in a client-facing role at a marketing agency or large corporate enterprise

1 – 2 years of experience in social content calendar management and execution, project management, social campaign management, or social reporting

2+ years of experience working with Fortune 100 clients

Bachelor’s degree in business, marketing, management, or related field

Extensive experience being primary client point of contact

Comfortability presenting to leaders at various levels

Advanced experience in Sprinklr

Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook

You are a skilled leader who enjoys developing teams and people while managing a high volume of requests and tight deadlines

You have top-notch interpersonal, communication, and presentation skills; you communicate effectively with senior stakeholders, peers, and direct reports

You have impeccable attention to detail

You can delegate efficiently to ensure optimal application of resources and team efficiency

You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes via strategic solutions addressing fundamental business issues and retaining focus on wider business outcomes, even in fast turn reactive situations.

You are self-sufficient: you can work with little direct supervision, but you know when to ask for help

You are passionate about social media and B2B technology

You are collaborative to the core, with a demonstrated ability to work in a team environment as a leader and a member

You are comfortable working remotely and managing a remote team