Designit · 9 hours ago

Social Media Platform Operations Lead

United States

Full-time

Remote

Mid, Senior Level

$115K/yr - $125K/yr

6+ years exp

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Responsibilities

Represent Programming team to Microsoft clients and broader Cloud Marketing Team, driving projects, fielding ad hoc requests, and ensuring all communications are polished and aligned to business objectives

Direct regular documentation updates and process improvements, proactively seeking opportunities to automate and streamline

Function as operational SME: establish, demonstrate, and share best practices with team and advise Microsoft clients using data-driven recommendations

Identify problems, proactively propose solutions and collaborate with Operations agency teams and clients to implement scalable solutions that drive excellence and efficiency through the Platform and Programming and wider teams’ end-to-end processes

Drive work direction, conduct check-ins as appropriate, and triage client requests

Advise on capacity consideration during fiscal year planning

Attend and lead key stakeholder meetings

Act as a subject matter expert by internalizing the demographics, psychographics, and content needs of 15 distinct target audiences and understanding nuances of social platforms: LinkedIn, Twitter, Facebook, YouTube, Instagram, TikTok, Giphy etc.

Manage content amplification by partnering with leads and other senior members of the team on key initiatives (e.g. to gather amplification requests and determine amplification priorities)

Ensure thorough quality checks are performed on all social posts before they are published (e.g. variety of content categories on channels, publishing times, and adheres to accessibility standards)

Support key events and announcements with other team leads, including pre planning, editorial calendar management, escalations and livestream implementation

Participate in weekly meetings with the Cloud Marketing Blog and Social Team; outline key content that will be amplified during the upcoming month

Create supporting documentation, newsletters, presentations, and other materials to educate teams and drive outcomes aligned with business priorities

Drive rollout plans for new processes and tools, and partner with Learning & Development on trainings to upskill and cross-train the team

Monitor global/service outage communications and provide team guidance

In partnership with Channel Governance, provide strategy on the creation and retirement of social channels

Manage day to day performance and delivery of programming team responsibilities and workload distribution

Oversee onboarding/offboarding, account setup, and training of new hires, including interview participation

Manage team PTO coverage plans while ensuring business continuity

Support team meetings and regular 1:1 meetings with direct reports

Raise performance issues to Designit Account, Delivery and/or Practice Teams

Contribute to annual performance reviews and goal setting initiatives for all direct reports

Qualification

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Social Media ManagementClient ManagementSprinklrProject ManagementContent Calendar ManagementSocial Campaign ManagementSocial ReportingMicrosoft SharePointPowerPointExcelOutlook