164 applicants
Amazon Web Services (AWS) · 2 days ago
Social Operations Specialist
New York, NY
Full-time
Onsite
Mid Level
$53K/yr - $53K/yr
3+ years exp
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Responsibilities
The administration of the AWS Sprinklr environment and supporting 300+ active users.
Own functional/operational social media support tickets, requests, escalations, etc. from AWS social media users.
The administration of 75+ AWS brand social media accounts across existing (Facebook, Instagram, LinkedIn, TikTok, and Twitter/X) and emerging social platforms.
Define and maintain organizational best practices and standard operating procedures.
Develop operational processes and the delivery of associated documentation to all end users across the organization.
Explore new and emerging social platforms for further expansion of the AWS footprint at scale.
Develop and host training for employees on AWS social media processes and procedures.
Partner with internal teams including AppSec and InfoSec to ensure operational rigor and security compliance across all social media marketing motions.
Qualification
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Required
A deep working knowledge of modern and emerging social media best practices, trends, and norms.
3+ years of experience working with social media platforms (Facebook, Instagram, LinkedIn, TikTok, YouTube, etc.) in a professional capacity for an enterprise brand.
3+ years of reporting on social media performance at an enterprise level.
3+ years of experience working with social media publishing tools (Sprinklr, Hootsuite, etc.) in a professional capacity for an enterprise brand.
An incredibly strong understanding of the social media landscape.
Experience administering brand accounts on social platforms.
Strong written and verbal communications skills.
Strong project management skills.
The ability to influence others.
Strong cross-functional leadership.
A deep functional knowledge of the current and forward-looking social media landscape including hands-on administrative experience with platforms including but not limited to; Meta Business Suites, LinkedIn Business Manager, and TikTok Ads Manager.
3+ years of developing and delivering operational process documentation in support of enterprise social media marketing activity.
3+ years of developing actionable and data-driven insights & reporting on social media performance at an enterprise level.
Benefits
Flexible work hours and arrangements
Endless knowledge-sharing and mentorship
Career-advancing resources
Full range of medical, financial, and/or other benefits
Company
Amazon Web Services (AWS)
Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Anand Desikan
CTO, CXO Advisor, and Enterprise Technologist
Rajesh Jindal
Finance Director and CFO - AWS EMEA Commercial Sales
Recent News
2024-06-01
Company data provided by crunchbase
