129 applicants
Veracity Engineering · 2 days ago
Software Asset Management Analyst
United States
Contract
Remote
Mid Level
3+ years exp
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Hiring Manager
Lynette Williams
Insider Connection @Veracity Engineering
Responsibilities
Support the development, implementation, and management of government agency asset management tools
Utilization of standard IT Service Management (ITSM) tools (e.g. BMC Remedy, ServiceNow, etc.)
Process software-related end-user requests (new requests, changes, upgrades, etc.)
Provide expertise in ensuring that software license contracts and agreements, software licenses, and software installations and associated linkages are reflected correctly
Review software compliance measures based on existing licensing agreements
Provide expertise to ensure that software license records are linked to the correct hardware device
Assist in research and recommendation of the right software for the correct business requirements
Coordinate with other IT groups to achieve the committed service level agreements (SLA) and deliver world-class customer service
Develop positive relationships with the business and other functions at all levels
Respond to IT and business customer queries concerning licensing, support, and cost analysis
Educate IT and business customers on practices and policies
Collaborate with team members to ensure consistent IT services to business users
Ability to coordinate and communicate at all levels within the organization – Business Stakeholders, Vendors, Suppliers, Senior Managers, Service Desk, and End Users
Actively manage service desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
Assist with implementing and continually improving IT Software Asset Management policies and processes
Qualification
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Required
Bachelor’s Degree in a related Information Technology (Five (5) years of relevant experience may be substituted)
Minimum three to six (3–6) years of Tier II/III IT Support experience
Strong technical and analytical skills
The ability to work independently in a fast-paced and rapidly changing environment
Excellent interpersonal skills including written and oral communication
Analytical thinker who is metrics driven
Excellent verbal and written skills to effectively translate
Strong problem-solving skills, critical thinking, excellent analytical ability
Ability to communicate both verbally and in writing in a clear and concise manner
Proven researching ability
Proficiency with organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools
Problem solver with the ability to encourage others in collaborative problem solving
Ability to interact professionally with a diverse group including executives, managers, subject matter experts, service desk and end users
Customer Service Focus (the ability to deliver sustained high performance and high levels of customer satisfaction)
Company
Veracity Engineering
At Veracity they understand that their performance is ultimately measured by the success of their clients.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
