JAIGLO · 1 day ago
Software Consultant
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Responsibilities
Deliver and manage Tungsten Automation AutoStore and Output Manager solution to customer based on requirements document as a subject matter expert
Proactively monitor and troubleshoot issues with existing Scanning solution
Work independently in developing a solution per the customer’s requirements
Document all customer-specific configurations
Work with Customer's ticketing system to handle Tier II support cases related to scanning needs
Troubleshoot and resolve software issues in a timely manner to maintain client satisfaction.
Pursue training and certifications for specific products based on customer needs
Qualification
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Required
3-5 years of experience with VBScript and .NET programming experience
SQL Server based skills; in areas such as MS SQL Server architecture, design, and tuning
Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio)
Consultative communications style, effective listener
Demonstrate attention to detail
Ability to understand the functional design and technical project requirements
Strong communication skills to effectively engage with clients and team members
Ability to work alternative shift and client hours when necessary
Preferred
Experience with Print and Scanning solutions is strongly preferred
Experience with Multi-Function devices like Ricoh, HP, Canon, Konica Minolta etc.
Multiple language skills are a plus (esp. German)
Other (programming languages): 3 years