Campspot · 4 hours ago
Software Customer Support Specialist
Grand Rapids, Michigan (Remote)
Full-time
Remote
Entry Level
$44K/yr - $45K/yr
2+ years exp
Maximize your interview chancesComputerInternet
Insider Connection @Campspot
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Assist our software customers during scheduled software support hours.
Work with campground and resort staff on inbound call/email/chat questions in a range of difficulty.
Become a master of the ‘ins and outs’ of the Campspot reservation software.
Courteously share expertise with campground management and staff by phone, email, and remote desktop demonstration.
Adjust schedule as needed for holidays or department needs.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Excellent written and verbal communication skills
Patient and courteous demeanor when working with customers
Availability to work the above mentioned schedule
Attention and obsession for detail and accuracy
Effectively and efficiently solve problems ranging in difficulty
Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
Preferred
2+ years experience in customer service or related roles such as sales, account management, customer success, etc.
Experience working in the recreation/hospitality/tourism industry
Experience working with Software as a Service (SaaS)
Proficient in Google Business Suite and Microsoft Office, specifically MS Excel
Benefits
Flexible PTO
Employer-paid medical and life insurance
Dental, vision, and disability insurance options
401(k) plan with employer match
Company
Campspot
Campspot is the leading platform for finding and booking campgrounds and RV parks
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-05-01Undisclosed
Leadership Team
Michael Scheinman
Chief Executive Officer
Megan Winfield
Chief Technology Officer
Recent News
Dayton Daily News
2024-05-24
Company data provided by crunchbase
