198 applicants

Company

Peraton · 2 days ago

Software Developer/Help Desk Specialist

USA

Full-time

Remote

Mid, Senior Level

$66K/yr - $106K/yr

5+ years exp

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Information TechnologyRobotics

Actively Hiring

No H1B

Security Clearance Required

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Responsibilities

Provide Command, Control, Communications, Computers and Information Management (C4IM) Support.

Support End-users with Microsoft Windows NIPR/SIPR desktops, laptops, printers & scanners.

Primary point of contact for processing trouble tickets assigned to the USAG Information Management Office (IMO) group.

Process and maintain NIPR and SIPR Microsoft Active Directory (AD) user and computer accounts.

Install and configure Army NIPR/SIPRNet images on computers.

Analyze system faults, troubleshoot, and run diagnostic tests on hardware to detect problems and establish and maintain records on repairs, downtime, changes and updates.

Design and create SharePoint sites; set permissions based on customer requirements;

Develop, maintain and document new and current SharePoint solutions and workflows.

Develop web parts, import/export data, and integrate document management systems.

Provide technical SharePoint support and problem resolution, as well as, user training.

Provide weekly and monthly status reports documenting work performed.

Participate in customer visits and service reviews.

Respond to service, product, technical, and customer questions in an urgent fashion.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Windows 10/11Microsoft Active DirectorySharePoint OnlinePower PlatformDoD 8570.01 IAT Level II CertificationStorage Area Network (SAN)Microsoft 365Power AppsPower AutomateDesktop SupportMicrosoft TeamsPower BICustomer Service Skills

Required

5 years with BS/BA; 3 years with MS/MA; 0 years with PhD; in lieu of degree, 9 years of applicable experience will be acceptable.

Demonstrable experience in the fielding, management, configuration, repair and system program aspects of hardware desktop support in an enterprise setting.

Demonstrable experience in Windows 10/11 Professional, Microsoft Active Directory and Storage Area Network (SAN) administration.

Experience in the administration, support, design, and development in the Microsoft 365 cloud.

Expertise in determining customer requirements and automating processes via SharePoint Online and the Power Platform.

Knowledge of system administration and technical practices to resolve customer IT problems.

Active Directory Administration, Windows Desktop Support and MS Office Support.

Ability to multi-task and handle changing priorities set by the client.

Aspects of SharePoint Online functionality.

Power Apps

Power Automate

DoD 8570.01 IAT Level II Certification

Proficient in the execution of administrative tasks assigned to SharePoint Site Collection Owners

Computing Environment Windows 10 (can be done during on-boarding)