Help Scout · 2 days ago
Software Engineer (JVM) - AI Services
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Customer ServiceSoftware
Insider Connection @Help Scout
Responsibilities
Build best-in-class AI powered services from the ground up.
Abstract AI concerns and deliver endpoints to internal product teams.
Understand product and business goals to match with strong ML knowledge.
Develop key metrics for data-driven improvements and iterate based on customer feedback.
Advocate for smaller, incremental changes and rapid-delivery.
Keep up-to-date with advancements in technology and suggest applications to the business.
Collaborate with Product Managers, Designers, and Technical Program Managers to support team success.
Qualification
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Required
Highly skilled in creating Java based web services
Experience with Kotlin (bonus)
Expertise and experience with LLMs and Generative AI
Practical experience with ML techniques for search and retrieval
Passion and curiosity for science and data gathering
Excellent command of written and spoken English
Strong opinions that are loosely held
Understanding of balancing business and customer needs with agile delivery of scalable code
Preferred
Experience with Kotlin
Experience with self-directing work and collaborating with a team
Great communicator
Experience with ML techniques for search and retrieval
Experience with generative AI
Experience with practical ML techniques
Experience with new technologies and techniques
Experience collaborating with Product Managers, Designers, and Technical Program Managers
Experience with remote work
Experience with agile delivery
Experience with advancements in technology
Experience with stakeholder management
Benefits
Healthcare coverage
Wellness resources
Company
Help Scout
Help Scout develops help desk software for business.
Funding
Current Stage
Growth StageTotal Funding
$27.98MKey Investors
Lead Edge CapitalFoundry Group
2021-01-31Series B· $15M
2017-02-07Series B· $6.18M
2015-03-18Series A· $6M
Recent News
2024-04-07
2024-02-02
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