Zelis · 4 hours ago

Software Engineer - Production Support

Texas, United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Work within an agile scrum team in a collaborative, fast-paced environment.

Analyze and troubleshoot software bugs, performance issues, and system outages.

Provide tier-2 support for production issues, ensuring minimal disruption to services.

Document issues, resolutions, and processes to enhance knowledge sharing within the team.

Collaborate with development teams to identify root causes and implement effective solutions.

Participate in on-call rotations to provide after-hours support as needed.

Participate in team intake and code review sessions.

Ensure that all changes meet quality standards before deployment to production.

Identify opportunities for process improvements and automation within the support workflow.

Protect operations by improving security and by keeping information confidential.

Support and develop Zelis and the Information Technology group by providing advice, coaching and educational opportunities.

Follows established HIPAA, Compliance & Security policies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

C#SQL ServerGITVisual StudioCode debuggingData analysisSQL Query tuningUnit TestingJiraSoftware ArchitectureSoftware DesignSoftware Development Fundamentals