Corpay · 3 days ago

Software Production Support Manager

United States

Full-time

Remote

Mid, Senior Level

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Responsibilities

Lead and mentor a team of production support engineers, providing guidance, technical expertise, and career development.

Oversee the identification, troubleshooting, and resolution of incidents in production systems. Ensure timely communication and updates to stakeholders.

Implement and manage proactive monitoring tools and processes to detect and resolve issues before they impact production environments.

Drive post-incident reviews to identify the root cause of issues and implement long-term fixes and preventative measures.

Work closely with multiple teams across the organization to ensure smooth deployment, stability, and scalability of software systems.

Monitor and manage SLAs for issue resolution, ensuring compliance with business expectations and goals.

Maintain up-to-date documentation for support processes, incident reports, and resolution steps. Ensure the team adheres to best practices.

Identify opportunities for improving the support process, system performance, and overall user experience through automation and process enhancements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Production supportIncident managementMonitoring toolsCloud environmentsCI/CD pipelinesScripting toolsCloud storage solutions