Perseus Group, Constellation Software · 22 hours ago
Software Specialist
United States
Full-time
Remote
Entry Level
$29.60/hr - $44.40/hr
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Responsibilities
Providing first level problem investigation and resolution for NEWSTAR Suite of Products.
Working closely with development documenting and communicating software related issues
Accurate and timely tracking of all reported issues in our call management tool
Meet all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
Appling technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues
Advising the Team Leader, Client Services of sensitive Client situations
Attending and participating in Team meetings
Attending CHS product training, as required
Making recommendations to address problems, improving service and providing improved support
Developing frequently asked questions (FAQ) documentation
Work shifts may vary to accommodate maximum help desk coverage
Qualification
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Required
College/University degree in Business Administration, Computer Science, or related discipline.
Proficient in MS Windows applications and Basic SQL knowledge
Presentation skills (in-person and on web conferences)
Comfortable utilizing remote access utilities such as Remote Desktop, VPN
Superior analytical skills to resolve customer issues
Self-Managed and motivated with an ability to work with minimal direction in a collaborative team environment
Excellent interpersonal skills both verbal and written.
Provide courteous, friendly, and professional communication with external and internal stakeholders.
Ability to adapt to a fast-paced environment
Excellent time management and set priorities managing conflicting demands
Positive team attitude and ability to collaborate with team members and coworkers
Works well under pressure
Willing to travel
Preferred
Accounting knowledge or working towards CGA or CMA certification
Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT field.
Experience using any of the NEWSTAR Suite of Products would be a great asset.
Benefits
Medical
Dental
Vision
Basic life insurance
Short/long term disability
401(k) participation (with company match)
10 days of vacation for new employees
Sick time based on state requirements
8 Company-paid holidays
2 personal holidays per year
Company
Perseus Group, Constellation Software
We are more than just an acquirer, but a true partner in success. We don’t collect businesses. We nurture and help them grow.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Bonnie Wilhelm
Vice President and COO
Recent News
2024-05-23
Business Wire
2024-05-23
Company data provided by crunchbase
