TEKsystems · 3 hours ago

Software Support Analyst

Omaha, NE

Full-time

Remote

Entry Level

$18/hr - $22/hr

1+ years exp

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Responsibilities

Provides technical support via telephone, email and chat.

Educates customers on the use of products.

Assists in testing new and enhanced products.

Accurately records and maintains incidents in accordance with department standards.

Champions customer issues from feedback stage through delivery of solution.

Assists Development and Implementation staff in resolving product issues.

Validates and reports customer submitted bug reports.

Participates in department team meetings.

Assists in special projects and other duties as assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportTyping Speed 50 wpmIncident Management

Required

Must reside in one of the following states to qualify to work remote: Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Michigan, Missouri, Nebraska, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming