Arc XP · 4 hours ago

Software Support Engineer

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

Maximize your interview chances

Cloud ComputingContent

Insider Connection @Arc XP

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Serve as the technical escalation point for complex support issues from our Tier 1 team

Lead live incident investigation calls and coordinate resolution efforts across Engineering teams

Perform root cause analysis across infrastructure, customer code, and platform components

Debug and troubleshoot issues across our tech stack (Python, JavaScript/Node.js, AWS)

Create and maintain technical documentation and knowledge base articles

Collaborate with engineering teams on complex technical issues

Participate in on-call rotation (one week per month or less) for critical platform support

Drive improvements to our support processes and tooling based on observed patterns

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical supportPythonJavaScript/Node.jsAWSRESTful APIsMicroservices architectureMonitoring toolsCDN technologiesCachingHTTP workflowsTesting APIsIncident managementMedia industry experienceTicket management systems