ProShip, Inc. · 6 hours ago

Software Support Engineer

United States

Full-time

Remote

Mid Level

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Responsibilities

Provide Tier 2 and or Tier 3 customer support and technical issue resolution

Evaluate issues to be resolved using logical problem-solving techniques and create/obtain necessary relevant technical information to solve the customer's issue

Debugging, testing and implementation of customer system modifications including scripting

Provide feedback on customer needs and expectations to the development team, and marketing managers

Deliver technical training internally and externally

Responsible for technical documentation relevancy

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

VB.NETVB ScriptSQLShipping industry experienceTechnical documentation

Required

Bachelor's degree in Software Engineering, CS, MCS, MIS or related field or the equivalent in a combination of education and work experience

Excellent working knowledge/proficiency in VB.NET and VB Script

Excellent communication skills, both written and verbal, able to communicate tactfully and effectively with customers and coworkers

Exceptional troubleshooting, problem-solving and analytical skills, with the ability to gather relevant data, think analytically and solve problems under pressure

Ability to quickly learn industry-specific knowledge and new technologies

Basic SQL skills

Experience in the shipping industry a plus