Be an early applicantLess than 25 applicants

Company

Rosecrance Health Network · 7 hours ago

Software Support HD Tech

Rockford, IL

Full-time

Remote

Entry Level

Maximize your interview chances

Health Care

Insider Connection @Rosecrance Health Network

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned.

Collaborate with the Software Support team towards resolving customer requests/issues.

Provide technical support to end-users by managing support requests through the ticketing system and the Help Desk phone line, ensuring timely and effective resolution of issues.

Assist with software functionality and help users navigate applications, including MS Office and web-based platforms, offering guidance on troubleshooting and basic operations.

Document all interactions with end-users thoroughly and accurately in the ticketing system.

Deliver exceptional customer service by maintaining a patient, friendly, and professional demeanor when interacting with staff and end-users.

Communicate effectively with both technical and non-technical staff to understand and address their concerns.

Troubleshoot and resolve technical issues, applying problem-solving skills to identify root causes and implement appropriate solutions.

Manage multiple tasks simultaneously in a fast-paced environment, effectively prioritizing requests.

Stay current with emerging technologies, tools, and industry best practices.

Exercise good judgment when troubleshooting issues, using available resources to determine the best course of action.

Take initiative to resolve routine issues independently while knowing when to escalate more complex problems to senior team members or specialized support.

Adapt to new technologies, including learning to work with Electronic Health Record (EHR) systems and other specialized software tools.

Understand and comply with all principles established by the Rosecrance Corporate Compliance Program, Code of Ethics and HIPAA regulations.

Deliver exceptional customer service consistently to every customer.

Serve as a role model for other staff and clients.

Demonstrate positive guest relations in representing Rosecrance.

Assume other duties and/or responsibilities as assigned by leadership.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical SupportMS OfficeEHR SystemsDocumentation

Required

Associate’s Degree in an IT-related field or equivalent work experience in an IT Help Desk or technical support environment

Basic knowledge of computer operations, MS Office, web navigation, and software functionality

Demonstrated customer service and technical support experience

Strong troubleshooting and analytical skills

Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to users with varying levels of technical expertise

Friendly and patient approach to assisting end-users with technical issues.

Ability to create clear and accurate documentation of technical issues, troubleshooting steps, and resolutions

Collaborative team player with the ability to work effectively with colleagues, end users, and other stakeholders

Belief in the mission and vision of Rosecrance

Benefits

Medical, dental, and vision insurance with multiple plan options to meet your needs

401(k) plan with employer match and discretionary employer contribution

Group Life Insurance including LTD and AD&D

Tuition assistance and licensure/certification reimbursement

Paid Time Off, sick time, bereavement leave

Referral program earning up to $1,000 per hire!

Wellness plan with certain facilities offering an on-site gym

Daily pay available through financial wellness provider: UKG Wallet

Company

Rosecrance Health Network

Glassdoor

3.4

Rosecrance is a private not-for-profit organization offering behavioral health services for children, adolescents, adults and families throughout the country.

Founded in 1916