Emphasys Software · 18 hours ago

Software Support Specialist (Remote)

Pembroke Pines, FL

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Provide world-class product support to customers through our various support channels (online portal, phone, chat).

Provides in-depth product support to our customers by resolving incoming inquiries; focused on subject matter expertise and highly complex issues.

Maintain active ownership and communication with customers on the progress of their requests.

Lead and attend client teleconference meetings, ensuring professional and courteous communication with our customers.

Learn from customer interactions to identify patterns and develop solutions to improve customers’ experience with products.

Evaluate current technical issues and recommend product changes to improve performance or overall customer satisfaction.

Collaborate with peers on education and guidance for areas of expertise.

Actively participate in daily team meetings by providing input on improving processes and fostering team growth and productivity.

Maintain a professional demeanor and team player approach to co-workers.

Provide exemplary customer service by going the extra mile for our clients.

Other duties and special projects as needed.

Qualification

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