34 applicants

Company

Omnicell · 3 hours ago

Solution Advisor II (Remote)

Chicago, IL

Full-time

Remote

Mid, Senior Level

5+ years exp

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Health CareHospital

H1B Sponsor Likely

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Responsibilities

The Purpose of this role is to strengthen subject matter expertise on Omnicell products to provide support to internal and external customers.

Provide on-site/remote customer evaluation in an advisory capacity to determine the current state and provide assistance to help maximize the customer's utilization of Omnicell products.

Conducts some pre-implementation engagements to assist customers to develop a strategy to successfully implement Omnicell products.

Conducts post-implementation engagements to assist customers to ensure adoption of Omnicell products.

Conducts optimization engagements to assist customers to ensure optimum utilization of Omnicell products.

Maintains high levels of client satisfaction by providing strategic customer-focused value-add support emphasizing quality, responsiveness, and technical expertise.

Executes in-depth site assessment plans to strategic customers and ensures assessment project deliverables are clear, concise, professionally composed, and aligned with customer/sales organization goals.

Drive customer satisfaction through customer engagements and meeting objectives and outcomes in conjunction with success plans.

Work closely with CSM/CAM to collaborate on success plans and provide product expertise when needed.

Drive customer adoption by discovering opportunities to maximize product benefits by recommending the incorporation of key product features and functions at customer facilities.

Produce customer deliverables in a timely manner.

Set an example of professionalism and commitment to sound business judgment.

Collaborate on best practices around products.

Mentor Level I SAs

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Omnicell product experiencePharmacy automationCustomer-facing rolePharmacy workflowData analysisBasic admin-level knowledgePost-Implementation engagementsOptimization engagementsFeature Adoption engagementsCoaching

Required

Bachelor’s degree or in lieu of a degree, a high school diploma or GED with five years of hands-on Omnicell product experience

5 years experience in pharmacy automation and pharmacy workflow in a hospital environment

5 years’ experience in a customer-facing role with a focus on improving customer operations in a complex healthcare environment

Needs some coaching/guidance while advancing in role assist others

Solid understanding of pharmacy and nursing workflows

Ability to analyze and interpret customer data

Product expertise: Basic admin-level knowledge with a focus on core, central pharmacy, or IV Omnicell products

Engagement Level: Basic Post-Implementation, Optimization, or Feature Adoption engagements; moderate level Migration; Assist with Pre-Implementation

Preferred

Formerly registered pharmacy technician

Company

Omnicell

Glassdoor

3.2

Omnicell, Inc. (NASDAQ: OMCL) is a leading provider of automated and business information solutions enabling hospitals and healthcare

Founded in 1992

Santa Clara, California, USA

1,001-5,000 employees

http://www.omnicell.com

H1B Sponsorship

Omnicell has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (14)

2022 (46)

2021 (45)

2020 (14)