Avtex Solutions · 6 hours ago

Solution Architect Leader-AWS

United States

Full-time

Remote

Director/Executive

$180K/yr - $230K/yr

10+ years exp

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Responsibilities

Build, mentor, and manage a team of solution architects, fostering a culture of innovation, collaboration, and technical excellence

Provide strategic direction and technical oversight for client engagements, ensuring alignment with business goals and industry best practices

Drive talent development initiatives to enhance team capabilities and maintain technical expertise across key technologies

Collaborate with senior-level client executives to uncover business and technical needs, translating them into tailored, outcome-driven solutions

Lead workshops, discovery sessions, and solution design meetings to define critical requirements and compelling use cases

Oversee the development of comprehensive solution designs, including architecture diagrams, call flows, and technology roadmaps

Identify market opportunities to develop innovative solutions that address emerging CX challenges and leverage the latest cloud and AI technologies

Collaborate with cross-functional teams to create proof-of-concept initiatives, pilot programs, and scalable frameworks for new services

Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into TTEC Digital’s solution portfolio

Participate in webinars, blogs, and internal events to share expertise and insights on future trends in customer experience transformation

Develop and champion best practices in solution design, architecture frameworks, and cloud-based CX strategies

Stay abreast of emerging technologies and industry trends to identify new opportunities for TTEC Digital’s solutions portfolio

Act as the primary advocate for the solution architecture team within TTEC Digital, ensuring alignment with organizational goals and business priorities

Collaborate closely with sales, delivery, and marketing teams to drive synergy and support internal initiatives

Advocate for innovation, ensuring TTEC Digital remains a leader in CX transformation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Solution ArchitectureCloud TechnologiesAWS EcosystemConversational AIIntelligent AutomationDigital Customer EngagementTechnical Team ManagementPartnership DevelopmentTechnical OversightInnovation AdvocacyExceptional Communication

Required

10+ years of experience in solution architecture, with a focus on cloud contact centers, conversational AI, intelligent automation, and digital customer engagement

Proven leadership experience in managing and mentoring technical teams

Deep expertise in the AWS ecosystem, particularly Amazon Connect, and familiarity with other cloud platforms

Exceptional communication and presentation skills, with the ability to articulate technical concepts to business leaders

Experience developing partnerships and aligning technical solutions with strategic objectives

Willingness to travel; otherwise, remote from your home office