TTEC Digital · 4 hours ago
Solution Architect Leader-AWS
US: Remote
Full-time
Remote
Director/Executive
$180K/yr - $230K/yr
10+ years exp
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Responsibilities
Build, mentor, and manage a team of solution architects, fostering a culture of innovation, collaboration, and technical excellence.
Provide strategic direction and technical oversight for client engagements, ensuring alignment with business goals and industry best practices.
Drive talent development initiatives to enhance team capabilities and maintain technical expertise across key technologies.
Collaborate with senior-level client executives to uncover business and technical needs, translating them into tailored, outcome-driven solutions.
Lead workshops, discovery sessions, and solution design meetings to define critical requirements and compelling use cases.
Oversee the development of comprehensive solution designs, including architecture diagrams, call flows, and technology roadmaps.
Identify market opportunities to develop innovative solutions that address emerging CX challenges and leverage the latest cloud and AI technologies.
Collaborate with cross-functional teams to create proof-of-concept initiatives, pilot programs, and scalable frameworks for new services.
Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into TTEC Digital’s solution portfolio.
Participate in webinars, blogs, and internal events to share expertise and insights on future trends in customer experience transformation.
Develop and champion best practices in solution design, architecture frameworks, and cloud-based CX strategies.
Stay abreast of emerging technologies and industry trends to identify new opportunities for TTEC Digital’s solutions portfolio.
Act as the primary advocate for the solution architecture team within TTEC Digital, ensuring alignment with organizational goals and business priorities.
Collaborate closely with sales, delivery, and marketing teams to drive synergy and support internal initiatives.
Advocate for innovation, ensuring TTEC Digital remains a leader in CX transformation.
Qualification
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Required
10+ years of experience in solution architecture, with a focus on cloud contact centers, conversational AI, intelligent automation, and digital customer engagement.
Proven leadership experience in managing and mentoring technical teams.
Deep expertise in the AWS ecosystem, particularly Amazon Connect, and familiarity with other cloud platforms.
Exceptional communication and presentation skills, with the ability to articulate technical concepts to business leaders.
Experience developing partnerships and aligning technical solutions with strategic objectives.
Willingness to travel; otherwise, remote from your home office.
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1001-5000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (13)
2022 (26)
2021 (17)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Founder & CEO
Recent News
prnewswire.co.uk
2024-11-27
Google Patent
2024-11-09
Company data provided by crunchbase
