3Cloud · 6 hours ago
Solutions Architect - Managed Services
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Technical Support
No H1B
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Responsibilities
Work with 3Cloud’s Managed Services leadership coordinating services functions and client experience across service lines, focused on managed services.
Collaborate with 3Cloud sales executives on opportunities, including qualification, discovery, scoping, pricing, contacting, and closure.
Support sales executives with potential leads for managed services, including proactive pursuit of opportunities of existing 3Cloud clients where managed services has not been introduced.
Serve as a technical subject matter expert and single point of contact for coordinating and aligning different solution components to prepare cohesive and compelling proposals
Translate requirements into a technical design leveraging existing tools, services, and frameworks
Assure alignment of proposed solutions with client requirements and 3Cloud’s capabilities
Engage with clients by analyzing infrastructure investments, application portfolios, and organizational capabilities to understand opportunities for outsourcing and managed services.
Carry personal utilization target with clients for technical architecture and client onboarding.
Own indirect revenue (revenue influence) metric related to sales of managed services opportunity.
Collaborate with Microsoft account team(s) on account strategy and execution. Whenever possible, support Microsoft initiatives for account penetration and growth.
Develop reference architectures, documentation, and other intellectual property that ensures the delivery of managed services that are secure, highly profitable, and scalable.
Qualification
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Required
7+ years of experience in technology roles spanning technical engineering, operations, and sales support
Pre-sales and sales support experience in a managed services organization with a track record of pursuing and closing managed services engagements
Managed Services experience; experience with solution engineering and/or account management in developing managed services solutions.
Azure experience and certification including familiarity with Data Platform architecture, Microsoft Azure data platform tools (ADF, Databricks, Fabric, Synapse), Microsoft Power BI (Modeling and Reporting), familiarity with Azure App services architecture, Azure App services (Azure Function Apps, App Services, CosmosDB, Event Grid and SQL Server), familiarity with Azure AI and ML architecture, Azure AI and ML services (Cognitive Services, Machine Learning Studio), familiarity with scripting languages, deployment automation, Azure DevOps, familiarity with Azure DevOps tooling (Boards, Pipelines, etc)
Passion for client experience and sales within managed services as a vehicle to help clients achieve their goals.
Entrepreneurial spirit, and desire to look for opportunities to continually improve.
Consistent performance in hitting goals related to due dates, sales response, and product quality.
Ability to operate effectively as part of a matrixed team and drive results from members of the organization who may not be part of a direct reporting relationship.
Ability to provide constructive feedback to managed services team members.
Attention to detail, strong task prioritization, and insistence on excellence and 'getting it right the first time.'
Excellent oral and written communication skills.
Experience with managed services operations (NOC, Engineering, Account Management) and operational tools (i.e. monitoring, reporting, etc.).
Strong project management skills
Comfortable working with client senior leadership and C-level executives regarding strategy, value proposition of solutions, and ROI scenarios.
Excellent presentation skills – preparing and presenting solutions, and a business case for desired outcomes.
Benefits
Flexible work location with a virtual first approach to work!
401(K) with match up to 50% of your 6% contributions of eligible pay
Generous PTO providing a minimum of 15 days in addition to 9 paid company holidays and 2 floating personal days
Two medical plan options to allow you the choice to elect what works best for you!
Option for vision and dental coverage
100% employer paid coverage for life and disability insurance
Paid leave for birth parents and non-birth parents
Option for Healthcare FSA, HSA, and Dependent Care FSA
$67.00 monthly tech and home office allowance
Utilization and/or discretionary bonus eligibility based on role
Employee Assistance Program to help with everyday challenges
Company
3Cloud
3Cloud is a born-in-the-cloud Microsoft Gold-certified Azure technology services firm that provides cloud strategy.