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Company

Keywords Studios · 7 hours ago

Solutions Architect

United States

Full-time

Remote

Mid Level

$90K/yr - $90K/yr

3+ years exp

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Responsibilities

Developing Infrastructure-as-Code (IaC) using Terraform, CDK, or Pulumi

Developing CI/CD pipelines for Cloud Deployments

Developing custom automation (Lambda Functions/ Azure functions)

Efficient with programming languages (Python, JavaScript, bash, powershell, C#)

Managing code repositories and performing peer code reviews

Ability to maintain the code hygiene and writing test cases for the solutions

Mentoring and training implementation engineers

Assist with proof of concepts for strategic and enterprise customers

Work side-by-side with customers to design, build, and deploy complex integrations

Establish partnerships and strategic relationships with contacts at our biggest brands

Time management is critical and should be able to manage multiple tasks/projects simultaneously

Analyze and audit existing Helpshift implementations for the purpose of making improvements

Become an expert at using Helpshift's administrative tools which include a suite of AI products, bots, and other mission-critical support functions

Work collaboratively with Account Manager, Customer Success Managers, Operations teams, and Sales to ensure customers' overall success with the product

Occasional travel to client site or other offices (up to 25%)

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS experienceTerraformCI/CD pipelinesPythonAWSAzureAPIsObject-Oriented ProgrammingG-SuiteKubernetesNode.jsC#PowershellVisual Storytelling

Required

You have a minimum of 3 years of SaaS experience in a specialization such as consulting services, technical pre-sales or technical project management

Proven experience translating ambiguous customer requirements into actionable technical solutions

You are proficient with any of: Python, Go, C#, Node.js, Powershell

You are proficient with deploying cloud solutions on AWS or Azure (preferred)

You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing

You are exceptionally organized and a project manager at heart

Understanding of Object-Oriented Programming concepts

You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated

You have excellent communication skills and are comfortable leading meetings with customer executives and analysts alike

You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel

You are curious about complex systems and a natural problem solver

Build rapport with customers as a consultative seller

Visual Storytelling - Use visual narratives to share a lot of information in a short amount of time

Working EST/PST hours