Snowplow · 2 days ago

Solutions Architect

Boston, Massachusetts, US

Full-time

Remote

Mid Level

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Responsibilities

Working on new customer onboardings to map their business needs and design Snowplow centered solutions tailored to the problems they are trying to solve as a business.

Educating, retaining and growing our customers through delivering tailored workshops.

Advice on the best tracking implementation strategies and guide customers through the implementation process.

Develop collaboratively with the Professional Services team on technical artifacts that support organizational success of Snowplow (data product design specs, tracking strategies etc)Create customer-facing documentation and suggest process improvements for the role.

Develop domain expertise in our key verticals through deep customer collaborations, general research, attending industry events/conferences.

Identify product feedback from customers, spotting trends and surfacing to help shape product roadmap and influence how our tech evolves.

Be fluent in the technology and able to train newer team members.

Develop your personal brand by helping with marketing events and webinars.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Cloud InfrastructureDatabase TechnologiesSQLJavascriptGoogle Tag ManagerBehavioral DataData Visualization ToolsTechnical Documentation

Required

Deeply emotionally intelligent, able to quickly read a room of stakeholders and adopt delivery style and content.

Experience and a solid understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies in the modern data stack.

Knowledge of SQL and practiced at manipulating data.

Previous experience with a complex software product, ideally designing solutions and gathering requirements.

Comfortable communicating with senior technical stakeholders (CTO, VP Eng, Tech Leads).

Passion for working at the intersection of technology and business problems.

Excellent communication skills, able to make complex concepts easy to understand.

Experience with Javascript in a frontend environment, preferably with Snowplow or other JS trackers.

Experience with setting up tracking through Google Tag Manager.

Previous experience of using Snowplow, whether Snowplow BDP or open source.

Previous experience with behavioural data and a basic understanding of SQL.