Dextpro · 3 hours ago

Solutions Consultant - ServiceNow Practice

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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Responsibilities

Lead the design and presentation of bespoke ServiceNow solutions that address specific business challenges.

Develop and deliver compelling value propositions to senior business executives, effectively articulating the strategic benefits of ServiceNow solutions.

Provide comprehensive support during presales activities, including responding to RFIs and RFPs, conducting proactive engagements, and driving the technical aspects of the sales process.

Work effectively with geographically distributed teams, including offshore resources, to deliver timely, high-quality responses to client needs and sales opportunities.

Partner with cross-technology Subject Matter Experts (SMEs) to validate proposed solutions, ensuring they align with the client’s technical and business requirements.

Continuously refine and optimize solutions to meet client expectations.

Conduct detailed product demonstrations, support PoC initiatives, and showcase how ServiceNow can address specific business requirements, improving client engagement and confidence.

Contribute to the development of project strategies, delivery plans, and timelines, ensuring smooth transitions from presales to delivery phases.

Oversee project risks, business objectives, and quality assurance measures.

Create reusable assets, best practices, and solution templates that can be leveraged for future presales engagements, improving efficiency and consistency in the sales process.

Qualification

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ServiceNowITSMPresales ExperienceSolution DesignServiceNow CertificationsTechnical CompetenciesProject Planning

Required

A minimum of 10 years of overall IT experience, with at least 3 years of direct presales / Solutioning experience in the ServiceNow ecosystem.

Extensive experience in ServiceNow products, including ITSM, ITOM (AI Ops, CMDB, CSDM, Discovery, HAM, SAM, SPM), HRSD, IRM, CSM, FSM, TSOM, and App Engine.

A solid understanding of mobile solutions, reporting, and analytics is also required.

Proven expertise in the ServiceNow platform, including workflows, integrations, and overall platform architecture.

Experience in implementing and configuring ServiceNow solutions is essential.

ServiceNow certifications are required (e.g., CAD/CIS).

Demonstrated ability to lead and mentor teams, work collaboratively, and operate effectively both independently and in team-based environments.

Exceptional written and verbal communication skills, with the ability to engage and influence senior business stakeholders, technical teams, and client executives.

Strong analytical and problem-solving capabilities, with the ability to devise innovative solutions to complex business challenges.