115 applicants

Company

Lively, Inc. · 3 days ago

Solutions Consultant - West (PST + MST)

United States

Full-time

Remote

Mid Level

$90K/yr - $120K/yr

3+ years exp

Maximize your interview chances

Financial ServicesHealth Care

Comp. & Benefits

Insider Connection @Lively, Inc.

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Partner with Sales reps on all customer and broker-facing demonstrations, providing technical expertise and product knowledge

Become a subject matter expert on Lively's complete product suite, including platform capabilities, configurations, and integration possibilities

Capture and analyze customer feedback, synthesizing insights for product, enablement, and customer success teams

Identify patterns in customer conversations to help improve our sales process and product roadmap

Support sales representatives through technical coaching and product positioning guidance

Document common technical questions and create resources to improve team efficiency

Collaborate with cross-functional teams to resolve complex customer requirements

Provide technical validation of customer use cases and implementation scenarios

Provide feedback and insight to sales managers, sales reps, product marketing, and product

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales engineeringSolutions consultingCustomer-facing roleEmployee benefits knowledgeHSA landscape knowledgeBenefits administration platformsHR technologyCRM systemsAI technologiesCollaborative mindset

Required

3+ years of experience in a sales engineering, solutions consulting, or similar customer-facing role. Preferably in SaaS or a technology adjacent industry

Bachelor's degree or equivalent practical experience

Basic understanding of the employee benefits industry and HSA landscape

Strong analytical and problem-solving capabilities

Excellent verbal and written communication skills

Proven ability to explain complex technical concepts to non-technical audiences

Experience working with cross-functional teams and stakeholders

Familiarity with benefits administration platforms and HR technology

Experience with customer relationship management (CRM) systems

Self-motivated with a strong desire to win and help others succeed

Natural curiosity and eagerness to learn new technologies

Comfortable working with AI and emerging technologies

Resilient and persistent in finding solutions to complex problems