PolyAI · 1 day ago

Solutions Consultant/Engineer (Must be U.S.)

United States

Full-time

Remote

Mid Level

$145K/yr - $155K/yr

3+ years exp

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Artificial Intelligence (AI)Call Center

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Responsibilities

Provide consultative technical expertise supporting PolyAI direct & partner global sales which includes:

Leading deep discovery & technical reviews to understand a prospects current & future state

Consulting on technical architecture and best practices such as telephony integration, API / Data integration, and network integration

Obtain a full understanding of PolyAI's technology & capabilities in order to recommend suitable applications to meet prospect requirements

Work with the sales team to:

Actively research new prospect accounts & collaborate in the creation of presentations, and sales collateral

Serve as the technical lead in meetings and work with prospect counterparts to achieve the "technical win"

Create discovery & proposal documentation to map customer requirements & technical architecture to support the sales process

Work with PolyAI deployment strategists to understand build costs, recurring fees, as well as ROI

Technical reasons to RFP's / RFI's / Proposal / Security Questionnaire

Remain up to date with industry & competitive knowledge

Provide guidance to PolyAI product teams for new directions and requirements of prospects

High level understanding of industry compliance measures such as OFCOM, PCI, IS027001, GDPR, SOC2, HIPPA

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Solutions consultingSales engineeringSolution architectTelephony communication standardsContact centre solutionsREST APIsSOAPProposal developmentROI modelsAPI integrationNetwork integrationIndustry compliance measures