Lumana · 4 hours ago

Solutions Engineer (SE)

United States

Full-time

Remote

Entry Level

1+ years exp

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Responsibilities

Full-stack troubleshooting of the entire Lumana platform including, network, hardware, software, and electrical issues

Provide best practice design, installation, and configuration expertise to enterprise customers

Communicate technical matters to customers both orally and in writing

Own customer issues from creation to resolution

Collaborate with Engineering and Product teams to test new products and identify bugs

Write technical knowledge base articles and whitepapers

Staying up to date on the latest products and industry technologies

Build tools and processes that will scale

Qualification

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Required

Bachelor's in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity

1+ years professional or internship experience in a technical support engineering or IT role

Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems, VLANs and L2 devices

Ability to communicate complex technical matters both orally and in writing

Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment

Demonstrated problem-solving skills and attention to detail