dotCMS · 1 day ago

Solutions Engineer - 100% Remote (USA)

Austin, TX

Full-time

Remote

Mid Level

3+ years exp

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Enterprise SoftwareOpen Source

Growth Opportunities

No H1B

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Responsibilities

• Participate in customer calls to identify their technical needs, goals, and challenges and recommend/prescribe a path forward.

• Increase adoption by presenting and showcasing how new and existing dotCMS features could bring value to their business.

• Build customer POCs that address specific customer custom requirements.

• Be the dotCMS Product Expert within Customer Experience, supporting post-sales activities, product positioning, and responding to technical clarifications across Professional Services and Customer Success teams.

• Audit and review the existing implementation to help optimize it, lowering customer effort and increasing the value they receive from dotCMS.

• Work with Customer Success to identify and document ways customers facing challenges can be stabilized.

• Document recommended solutions and present them to the customer(s).

• Be the dotCMS Product Expert within Customer Experience, helping Professional Services and Customer Success.

• Lead all front-end and headless discussions with existing customers, including consulting, drafting SOWs, and documenting recommended best practices.

• Use specific knowledge about dotCMS technologies to lower customer effort and increase the value delivered.

• Work cross-functionally with Customer Success and other teams to improve customer health, adoption, and retention.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Front-end developmentSaaS experienceJavaScriptNextJSVueAngularCloud computingAPIsSoftware architectureDockerCSS frameworksContent Management PlatformJava

Required

3+ years of experience in Engineering roles, working with modern Front-end technologies such as NextJS, Vue, and/or Angular.

1 to 3 years in Solutions Consultant roles, selling within SaaS, or related industry experience.

Demonstrated client-facing experience, working with POCs, especially during post-sales processes.

Solid understanding of software architecture, cloud computing, APIs, integrations, and relevant programming languages.

Experience with JavaScript, Scripting, Docker, and CSS frameworks.

Excellent communication and interpersonal skills to effectively communicate technical information to non-technical individuals and to collaborate internally with other teams.

Demonstrated experience in presentation and interpersonal skills for building relationships.

Bachelor's degree in Computer Science, Engineering, or any related field. Equivalent experience would be considered.