Continuum.ai · 2 hours ago
Solutions Engineer
United States
Full-time
Remote
Mid Level
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Responsibilities
• Demonstrate SaaS products to prospects explaining features & benefits tailored to their specific business needs.
• Assist Account Executives across the sales cycle and helping win deals.
• Collaborate closely with prospects to gather detailed requirements to design a solution that meets the prospect’s unique business requirements and objectives.
• Develop comprehensive implementation plans tailored to each client's needs, including timelines, milestones, and resource allocation.
• Lead the Implementation process ensuring successful kickoffs, aligning with customer goals, & executing a seamless integration with existing systems.
• Configure the software according to client specifications, ensuring alignment with industry best practices and regulatory standards.
• Collaborate and coordinate with cross-functional teams throughout the implementation process, including software developers & QA analysts.
• Conduct regular status meetings with clients to provide updates on project progress, address concerns, and gather feedback.
• Once Implemented, onboard customers & facilitate user training sessions to ensure clients are proficient in adopting & utilizing the software's features and functionalities.
Qualification
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Required
Proven experience in software sales, customer onboarding, & support.
Proven experience in software implementation, preferably within the SAAS industry and specifically working with manufacturers and distributors.
Excellent communication, presentation and interpersonal skills, with the ability to effectively engage with clients, internal teams, and stakeholders at all levels.
Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results within established timelines.
Strong problem-solving skills with a customer-focused mindset.
Demonstrated ability to adapt quickly to changing priorities and navigate ambiguity with confidence.
Deep understanding of manufacturing and distribution processes, including inventory management, supply chain operations, and production workflows.
Technical proficiency in software configuration, database management, and troubleshooting.
Preferred
Familiarity with ERP systems, CRM platforms, or related enterprise software solutions is desirable.
Certification in project management (e.g., PMP, PRINCE2) is not required but a plus.
Company
Continuum.ai
Continuum is the first B2B Automated Returns Software for Wholesale, Distribution and Manufacturing Organizations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase
