Interact Software · 4 hours ago

Solutions Engineer

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

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CollaborationSaaS

Culture & Values

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Responsibilities

Manage the technical setup of demo environments – connecting our platform to 3rd-party integrations via our Marketplace suite of tools

Read and parse extensive RFI/RFP documents to understand prospect needs – working closely with the Sales Team to build insights into what the foundational needs of each opportunity are

Create and deliver compelling demos of the platform which are tailored to the prospective customer’s frame of context

Be a product expert (with lots of help from our extensive training materials)

Think on your feet (or, office chair) – when quizzed by prospective customer teams across diverse functions such as IT, HR, Communications, and Leadership

Continually learn about, and deliver presentations on, the platform roadmap – with a focus on the benefits of the features we’re developing

Analyze the sales lifecycle and suggest refinements – asking questions and devising options for improvement

Work closely with team members across the US and UK – sufficient overlap with relevant time zones is important

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS experienceEnterprise IT systems knowledgeDemo creationTechnical presentationsRFI/RFP analysis3rd-party integrationsProduct expertiseSales lifecycle analysis

Required

4 Years+ working within sales or pre-sales teams for SaaS businesses

Knowledge of common enterprise IT systems and how large businesses think about software and procurement

Professional experience presenting to technical and non-technical audiences

You’re an optimistic technologist at heart. You love solving real problems by deploying the right tools, measuring their impact, and experimenting until you have something compelling and delightful

You love helping people by matching their needs to solutions that minimize trade-offs, and maximize delight

You’re deeply empathetic – you don’t need to be told that someone is having a tough day, and you seek out opportunities to make people smile

You ask lots of questions – knowing that most people need careful coaching in order to truly explain the meaning behind their message

You’re an excellent communicator – thinking carefully about how certain messages and phrases will be interpreted, and selecting the most effective based on reading the room – most importantly you deliver messages confidently and clearly

You’re comfortable in front of audiences that most would find intimidating – and you’ve worked with enterprise prospects for years and are confident in talking to such stakeholders

You over-prepare (or, as you would describe it, prepare adequately) meaning you anticipate lots of things going wrong, and usually have a way to recover quickly