PDQ · 8 hours ago

Solutions Engineer

United States

Full-time

Remote

Entry, Mid Level

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No H1B

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Responsibilities

Assisting PDQ customers with questions and issues, typically through email but occasionally using remote access.

Creating and maintaining documentation and content, including guides and KB articles.

Being on the front line for bug reports to translate and deliver bad news for the Product and Engineering teams to tackle.

Fielding feature requests and feedback from customers and internal departments that help guide PDQ’s Product and Engineering teams to make their products even more valuable.

Lending a helping hand to other teams and departments by answering questions or collaborating on puzzles and problems.

You will learn about the CODA Intelligence/PDQ Detect products for vulnerability scanning and remediation, partner with CODA teams to share insights into PDQ’s product intersections.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

WindowsActive DirectoryGroup PolicyPDQ ConnectPDQ DeployPDQ InventorySCCMPowerShellMacOSIOSSecurity scanningZendeskSlackNotion

Required

Exceptional troubleshooting and problem-solving skills – you are going to be a better troubleshooter than most/all of your peers

Eager to learn and collaborative – You are the kind of person who, if you don't understand something, will Google it; when you don't know something, you learn it and share it with others

Thorough understanding of Windows, Active Directory, DNS, networking, credentials, Group Policy, and LAPS

Experience using macOS or iOS, even through personal devices.

Working knowledge of PDQ Connect, PDQ Deploy, and PDQ Inventory, or similar agentless or agent-based Windows device management platforms.

Demonstrated experience with agent-based deployment solutions besides PDQ Connect (SCCM, ConnectWise Automate, Kaseya VSA, Intune, etc.)

Expert-level knowledge of how to silently install/deploy Windows applications in a variety of ways outside of using PDQ products

Demonstrable experience with security scanning and remediation software (MS Defender, Tenable, Nessus, Rapid7, etc.)

Scripting experience using PowerShell (or Bash or Python)