Avacend Inc · 23 hours ago
SONiC Specialist
United States
Contract
Remote
Mid, Senior Level
3+ years exp
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Hiring Manager
Bikram Kumar (Kunwar)
Insider Connection @Avacend Inc
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Responsibilities
Provide expert-level triage and escalation support to frontline TAC engineers.
Troubleshoot complex issues not only at the device level but across a distributed network, including SONiC, Cisco Nexus, and Cisco IOS-XR.
Replicate customer issues in the lab, working diligently to identify root causes and resolution of issues independently and engaging client engineering teams when needed.
Sharing lessons learned in the form of knowledge base documentation, chalk talks, and trainings.
Act as a subject matter expert on SONiC and related network architectures and protocols.
Develop and deliver advanced technical training for TAC engineers.
Collaborate with engineering and product teams to resolve intricate technical issues.
Qualification
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Required
Provide expert-level triage and escalation support to frontline TAC engineers.
Troubleshoot complex issues not only at the device level but across a distributed network, including SONiC, Cisco Nexus, and Cisco IOS-XR.
Replicate customer issues in the lab, working diligently to identify root causes and resolution of issues independently and engaging client engineering teams when needed.
Sharing lessons learned in the form of knowledge base documentation, chalk talks, and trainings.
Act as a subject matter expert on SONiC and related network architectures and protocols.
Develop and deliver advanced technical training for TAC engineers.
Collaborate with engineering and product teams to resolve intricate technical issues.
Extensive knowledge of common networking protocols such as BGP, OSPF, ISIS, EVPN, VXLAN, MPLS, and Segment Routing.
Experience with AI-specific protocols, including RDMA.
Proficiency in protocols and technologies used in enterprise data centers and cloud environments.
Proficiency in Linux and containerization technologies, specifically Docker.
BS in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field (MS preferred).
Minimum of 3-5 years of working knowledge with SONiC in production environments.
Minimum of 10 years working in the computer networking field.
Proven ability to act as a Level 3 support engineer.
Strong troubleshooting skills across distributed networks and various Network Operating Systems.
Preferred
In-depth knowledge of AI infrastructure networks and related protocols, including RDMA.
Expertise in SW infrastructure components such as SAI, BSP, and SDK.
Prior experience in large web-scale content providers or cloud hosting networks.
Excellent communication and interpersonal skills.
Company
Avacend Inc
Avacend’s core services offerings provide a unique combination of Telecommunications and Information Technology expertise that are leveraged to offer new award winning Converged Communications services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
