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Four Seasons Hotels and Resorts · 2 days ago
Spa Supervisor
Westlake Village, CA
Full-time
Onsite
Mid Level
$24.25/hr - $24.25/hr
2+ years exp
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Insider Connection @Four Seasons Hotels and Resorts
Responsibilities
Sets the example for the team as it relates to the Four Seasons policies. Models positive, friendly interactions and legendary hospitality with our guests
Ensures the team is abiding by the time and attendance policies
Quality Control of Spa Arrival/Departure/Tours/Guest Experience
Ensure Four Seasons standards are trained and upheld
Ensure proper cash handling procedures are followed and works with accounting to resolve issues in a timely manner
Schedule and conduct Spa Attendant meetings
Complete glitch reports, provide appropriate recovery follow up
Monitor OT and meal breaks
Manage POS and uphold cash handling procedures
Able to perform duties for both am and pm shifts
Covers shifts as Spa Attendant or Guest Service Agent
Delegate projects for Spa Attendants and Guest Service Agents
Oversee training program and Attendant Learning Coaches
Facility checks for cleanliness/ safety hazards
Maintain weekly inventory of guest amenities and supplies
Ensure ongoing entry and collection of Guest Consent forms
Follow up with GSA staff and Spa Leadership regarding booking errors/glitches
Solves guest issues as they arise, either individually or with the help of management
Maintains consistent communication with Spa Leadership
Qualification
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Required
High School Diploma required, college degree preferred
Two years of hospitality experience, preferably in a spa environment
Familiarity with Book 4 Time, Microsoft Suite preferred
Benefits
Health Insurance - Medical, Dental & Vision
Company Match 401K Plan
Complimentary stays at Four Seasons Worldwide
Complimentary meals in our Wellness Café
Laundered Employee Uniform
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10,001+ employees
Funding
Current Stage
Late StageLeadership Team
Alejandro Reynal
President & CEO
Sudhakar Veluru
Executive Vice President and Chief Information Technology Officer
Recent News
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